Need a hand with Roomies? Email us and we'll help. Below you'll also find quick answers to the questions we hear most.
Account & sign-in
How do I delete my account?
You can delete your account at any time from inside the app: go to Settings > Account > Delete Account and confirm. This permanently removes your profile, photos, questionnaire answers, matches, conversations, and messages. You don't need to email us to delete your account, but if the in-app flow ever fails, write to support@roomiesapp.app and we'll take care of it.
I can't sign in
Roomies uses email/password, Google, and Apple sign-in. Make sure you're using the same method you signed up with. For email/password, use your provider's "forgot password" flow to reset. If you're still stuck, contact us.
Profile & photos
My photo won't upload
Photos must be JPEG, PNG, or WebP and under 5 MB. Check your connection and try again. If a photo still won't upload, try a different image or restart the app.
How do I set my city or target area?
Start typing a city or neighborhood name and pick from the suggestions. Roomies never accesses your device GPS — location is based only on the place you choose.
Identity verification
Identity verification is optional and is handled inside Stripe's secure interface. If verification fails or gets stuck, make sure your ID is well-lit and fully in frame, then retry. Roomies never stores your ID document or selfie — we only receive the result. If you keep hitting an error, contact us with the date and time you tried.
Matching & chat
Why am I not seeing matches?
Matches depend on overlapping location, budget, and move-in timing, plus your compatibility answers. Try widening your budget range, search radius, or move-in window in your preferences, and make sure your profile and questionnaire are complete.
Messages aren't sending
Chat needs an active connection. If messages won't send, check your network and reopen the conversation. Persistent issues? Let us know.
Safety: reporting & blocking
Your safety matters. You can block or report any user from their profile or your chat with them. Reports go to our moderation team for review. If you ever feel unsafe or encounter someone breaking our rules, report them in-app and, if it's urgent, email support@roomiesapp.app. Roomies is for adults 18 and over only.
Billing
Privacy & your data
To request access to, correction of, or deletion of your personal data, or to ask any privacy question, email privacy@roomiesapp.app. For full details on what we collect and how we use it, see our Privacy Policy.